Gestion des operations<\/b><\/span><\/h1>\n[\/vc_column_text][vc_separator sep_color=\u00a0\u00bbcolor-uydo\u00a0\u00bb el_width=\u00a0\u00bb25%\u00a0\u00bb el_height=\u00a0\u00bb10px\u00a0\u00bb][vc_column_text text_lead=\u00a0\u00bbyes\u00a0\u00bb]<\/p>\n
Ensuring the smooth running of your hotel<\/p>\n
[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4″][\/vc_column][\/vc_row][vc_row row_height_percent=\u00a0\u00bb0″ overlay_alpha=\u00a0\u00bb50″ gutter_size=\u00a0\u00bb3″ column_width_percent=\u00a0\u00bb100″ shift_y=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″][vc_column width=\u00a0\u00bb1\/1″][vc_single_image media=\u00a0\u00bb82750″ media_width_percent=\u00a0\u00bb100″ media_ratio=\u00a0\u00bbtwentyone-nine\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column][\/vc_row][vc_row row_height_percent=\u00a0\u00bb0″ override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb4″ top_padding=\u00a0\u00bb2″ bottom_padding=\u00a0\u00bb2″ overlay_alpha=\u00a0\u00bb50″ gutter_size=\u00a0\u00bb3″ column_width_percent=\u00a0\u00bb100″ shift_y=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″][vc_column width=\u00a0\u00bb1\/1″][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/2″][vc_column_text]Direction g\u00e9n\u00e9rale des h\u00f4tels<\/strong><\/p>\nMayor Hospitality Management peut proc\u00e9der au recrutement, \u00e0 la supervision et \u00e0 l’\u00e9valuation des performances du directeur g\u00e9n\u00e9ral, ou encore former et superviser la gestion existante de l’h\u00f4tel.<\/p>\n
Recrutement<\/strong><\/p>\nUne hi\u00e9rarchie et une structure de gestion appropri\u00e9es sont essentielles au succ\u00e8s du bon fonctionnement de l’h\u00f4tel. Notre \u00e9quipe proc\u00e8de \u00e0 l’\u00e9valuation de tous les postes de recrutement de l’h\u00f4tel en collaboration avec le directeur g\u00e9n\u00e9ral, afin de gagner en efficacit\u00e9, en optimisant les performances et en minimisant les co\u00fbts.<\/p>\n
Proc\u00e9dures op\u00e9rationnelles<\/strong><\/p>\nDans le cadre de la proc\u00e9dure d’\u00e9valuation de Mayor Hospitality Management, on \u00e9tudie la structure actuelle de chaque h\u00f4tel, en examinant toutes les proc\u00e9dures op\u00e9rationnelles standardis\u00e9es existantes. Des recommandations sont ensuite formul\u00e9es concernant tout changement \u00e9ventuel visant \u00e0 optimiser les efforts et les performances de chaque d\u00e9partement. Par la suite, la mise en \u0153uvre de ces nouvelles proc\u00e9dures est coordonn\u00e9e avec le directeur g\u00e9n\u00e9ral de l’h\u00f4tel.<\/p>\n
L\u2019exp\u00e9rience du client<\/strong><\/p>\nLa prise en compte des avis des clients et de leur taux de satisfaction est une partie cruciale de notre \u00e9valuation. En fait, les points mis en \u00e9vidence par les clients sont des facteurs tr\u00e8s importants qui d\u00e9termineront nos actions. Nous inspectons soigneusement toutes les plateformes sur lesquelles les clients qui ont utilis\u00e9 les installations et les services de l’h\u00f4tel soumettent leurs commentaires.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2″][vc_column_text]Plus pr\u00e9cis\u00e9ment, nous examinerons les proc\u00e9dures d\u2019arriv\u00e9e et de d\u00e9part, les services d\u2019h\u00e9bergement et les commodit\u00e9s offertes dans l\u2019ensemble de l\u2019\u00e9tablissement. Nous \u00e9laborerons donc un plan d\u2019action \u00e9clair\u00e9 sur les meilleures pratiques et nous indiquerons les domaines o\u00f9 des am\u00e9liorations sont possibles.<\/p>\n
Formation du personnel<\/strong><\/p>\nLe d\u00e9partement des ressources humaines comp\u00e9tent est responsable du contr\u00f4le de la qualit\u00e9 des services fournis \u00e0 l\u2019h\u00f4tel. Les proc\u00e9dures actuelles de formation du personnel sont examin\u00e9es en collaboration avec le directeur g\u00e9n\u00e9ral et une proposition suivante est con\u00e7ue, contenant des recommandations pour am\u00e9liorer les ateliers de formation existants. Ces changements ou la mise en \u0153uvre de programmes de formation suppl\u00e9mentaires \u00e9mergents ont pour objectif de maximiser les performances du personnel.<\/p>\n
Contr\u00f4le de la qualit\u00e9<\/strong><\/p>\nL’\u00e9quipe de contr\u00f4le de la qualit\u00e9 de Mayor Hospitality Management m\u00e8ne des enqu\u00eates sur la qualit\u00e9 des services et des installations, met en \u0153uvre des programmes de surveillance des op\u00e9rations, assurant ainsi l’am\u00e9lioration constante de la qualit\u00e9 dans tous les d\u00e9partements de l’h\u00f4tel. De plus, nous utilisons un outil sp\u00e9cialement con\u00e7u, une plateforme d\u2019\u00e9valuation permettant au personnel de recueillir des informations et des avis des clients sur site. Ces commentaires servent \u00e0 \u00e9valuer les performances de l’h\u00f4tel et de chaque d\u00e9partement, puis \u00e0 prendre les mesures correctives n\u00e9cessaires sous la forme d’un plan d’action imm\u00e9diat.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/4″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″][vc_column_text text_lead=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1563868845491{margin-left: 0px !important;border-right-width: 0px !important;}\u00a0\u00bb]<\/p>\n
MORE SERVICES<\/b><\/h1>\n
[\/vc_column_text][vc_separator sep_color=\u00a0\u00bbcolor-uydo\u00a0\u00bb el_width=\u00a0\u00bb25%\u00a0\u00bb el_height=\u00a0\u00bb10px\u00a0\u00bb][vc_column_text text_lead=\u00a0\u00bbyes\u00a0\u00bb]<\/p>\n
Your 360 solution to Hospitality Management<\/p>\n
[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4″][\/vc_column][\/vc_row][vc_row row_height_percent=\u00a0\u00bb0″ override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb2″ top_padding=\u00a0\u00bb3″ bottom_padding=\u00a0\u00bb3″ overlay_alpha=\u00a0\u00bb50″ gutter_size=\u00a0\u00bb3″ column_width_percent=\u00a0\u00bb100″ border_color=\u00a0\u00bbcolor-gyho\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb shift_y=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ css=\u00a0\u00bb.vc_custom_1497254753995{border-top-width: 1px !important;}\u00a0\u00bb][vc_column column_width_percent=\u00a0\u00bb100″ align_horizontal=\u00a0\u00bbalign_center\u00a0\u00bb overlay_alpha=\u00a0\u00bb50″ gutter_size=\u00a0\u00bb3″ medium_width=\u00a0\u00bb0″ shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ width=\u00a0\u00bb1\/1″][vc_custom_heading heading_semantic=\u00a0\u00bbh5″ text_size=\u00a0\u00bbfontsize-160000″ text_space=\u00a0\u00bbfontspace-502722″ text_font=\u00a0\u00bbfont-762333″ text_transform=\u00a0\u00bbuppercase\u00a0\u00bb]Related\u00a0Works[\/vc_custom_heading][uncode_block id=\u00a0\u00bb49597″][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"
[vc_row][vc_column width=\u00a0\u00bb1\/4″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″][vc_column_text text_lead=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1567172306451{margin-left: 0px !important;border-right-width: 0px !important;}\u00a0\u00bb] Gestion des operations [\/vc_column_text][vc_separator sep_color=\u00a0\u00bbcolor-uydo\u00a0\u00bb el_width=\u00a0\u00bb25%\u00a0\u00bb el_height=\u00a0\u00bb10px\u00a0\u00bb][vc_column_text text_lead=\u00a0\u00bbyes\u00a0\u00bb] Ensuring the smooth […]<\/p>\n","protected":false},"author":1,"featured_media":83876,"parent":84588,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-84697","page","type-page","status-publish","has-post-thumbnail","hentry","page_category-services"],"yoast_head":"\n
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