Guest Relations Manager


Mayor Hospitality Management is one of the fastest-growing hotel management companies in Greece, offering a 360⁰ consultation & solution approach for hotels.

By investing in experienced personnel with proven efficiency , our team of experienced professionals are the drive behind our vision to provide innovative and tangible guidelines that help hotels to penetrate the market and maximize their financial results.

We believe in our human resources and assist our people in evolving and enhancing their skills and abilities through clear goal setting, guidance, and open communication.

Mayor Hospitality Management is expanding its portfolio extremely dynamically. Thus, we are seeking talented collaborators to join our team and contribute to the achievement of our goals.

Position Description: Guest Relations Manager

Candidates must meet the following prerequisites:

  • Proficient in both English and Greek languages
  • Very good knowledge of a second foreign language (French, German)
  • Minimum of 2 years of experience in a similar position in a large hotel
  • Very good computer skills with desirable knowledge of Property Management Systems (PMS)
  • Politeness, a pleasant and friendly personality oriented towards guest service and satisfaction

Roles and Responsibilities:

  • Welcoming guests upon their arrival
  • Identifying guest needs and preparing for special requests
  • Informing guests about hotel facilities and promoting hotel services
  • Ensuring guest satisfaction and managing guest requirements
  • Excellent collaboration with the Front Office departments
  • Managing and resolving urgent/emergency incidents
  • Training and coordinating the Guest Relations team members

The ideal candidate is a person who:

  • Has a strong sense of responsibility, consistency and commitment to results
  • Has excellent administrative and organizational skills
  • Has excellent communication skills and maintains confidentiality
  • Has a sense of teamwork and collaboration with colleagues
  • Can perform under pressure
  • Is goal oriented
  • Has the ability to take initiatives
  • Presents a professional appearance

 The company offers:

  • Seasonal employment
  • Competitive compensation package tailored on the candidate’s qualifications within an excellent working environment
  • Opportunities for career advancement
  • Ongoing learning and growth opportunities
  • Accommodation if needed

The CV should be send to the following email addresses: career@mayorhospitality.com and hr@mayorhospitality.com

 

 



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